This policy applies to information we collect when you choose to use this website, and also to personal data which we process further to supplying services/goods to you should you purchase from our retailers using this website and app.
Who we are
We collect personal data about you (such as your name, address, email address and contact number) when you make an enquiry, fill out forms on the website (or email, telephone or otherwise contact us), subscribe with us, use social media functions available on our website, or when you purchase products or services from our retailers via our website.
Who do we share your personal data with?
We may send information about you to other parties, our retailers, service providers and law enforcement agencies in connection with any investigation to help prevent unlawful activity.
Due to the nature of our business we work with a variety of service providers who store and process your personal data on our instructions. Below is a list of our service providers for your information:
· Shops/Retailers- to fulfil and process your order;
· Website and app development and hosting companies- who host our website ( They do not access they process the data)
· Email platforms to distribute emails to customers;
· Business partners that help to promote or deliver Spero
· Delivery Partners – so that they can contact you directly regarding your delivery or processing your orders if and when applicable;
· Secure payment platforms – so that we can take payment for your order in a secure safe manner;
How will we use the information about you?
We process information about you so that we can:
· provide the products and/or services to fulfil the contract between you and any retailer;
· identify you and manage any account you hold with us;
· answer any questions you may have about our website and the products and/or services;
· detect and prevent fraud;
· develop, maintain and protect our website;
· customise our website and its content to your particular preferences;
· notify you of any changes to our website or to our services that may affect you;
· improve our services;
· participate in discussion boards, functions on the website;
· enter a competition, promotion or survey.
We use any personal data submitted to us by you to provide you with further information by email about the products and services we offer or our retailers offer which you have requested and/or which may be similar and which we consider could be of interest to you. You can choose to unsubscribe at any point by clicking on the link at the bottom of the emails or removing yourself from notifications or our social media platforms. We shall not sell your personal data or disclose your data third parties for the purpose of such third party marketing to their products or services to you.
Email marketing campaigns published by us may contain tracking facilities within the actual email. Subscribed activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include: the opening of emails, forwarding of emails, the clicking of links within the email consent, times, dates and frequency of activity (this is by no means a comprehensive list).
Any comments you make on these social media platforms in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
Most of the processing we carry out in relation to your personal data is done in order to fulfil our contractual obligations with you but we also have legal obligations to keep and use certain personal data, legitimate interest and consent.
Keeping your data secure
Our staff and associates are bound by obligations of confidentiality and trained in the protection of personal data. While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us firstname.lastname@example.org
For example, your log-in information, browser type and version, we may monitor how many times you visit the website, dates and times, which pages you go to, page response time, download errors, traffic data, page interaction information, (such as scrolling, clicks and mouse overs), location data (IP address) and the originating domain name of a user's internet service provider, to improve the user's experience whilst visiting the website, and better understand how you use it. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
Third Party Cookies: These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the sites which allow visitors to share content onto social networks. Links are currently provided to LinkedIn, Twitter, Facebook,and Instagram. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our websites. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on our websites. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.